Privacy Policy

1. What Information Do We Collect?

Personal information refers to data that can directly or indirectly identify you. It also includes anonymous data linked to identifiable personal information. Information that has been irreversibly anonymized or aggregated and cannot identify you, whether combined with other data or not, will not be regarded as personal information.

We only collect and use necessary personal information to fulfill legal obligations, conduct daily business operations, and provide pet accessory products & services requested by customers.

We gather your information when you register on our website, place orders for pet supplies, subscribe to newsletters, or respond to online surveys. During checkout or account registration, you may need to submit basic details such as your full name, email address, shipping address, and contact phone number. You may also browse our store anonymously at any time.

2. How Do We Use Your Information?

We process your provided data strictly in accordance with stated purposes at collection and legal permissions. Collected information will be used for:

  1. Customizing personalized shopping experiences and catering to your unique needs for pet accessories.
  2. Optimizing our official website layout, product display, and overall shopping experience based on your feedback.
  3. Enhancing customer support efficiency to promptly reply to after-sales inquiries, product consultation, and service requests about pet products.
  4. Processing transaction payments, arranging delivery of ordered pet supplies, and managing promotions, surveys, campaigns and other official store activities.
  5. Sending regular email notifications: your reserved email will receive order updates, delivery tracking alerts, occasional brand news, new pet accessory launches, and service announcements.

Legal Basis for Personal Data Processing (EEA Users)


If you reside within the European Economic Area (EEA), our data processing complies with GDPR (EU 2016/679):

  • Consent-based processing under Article 6(1)(a)
  • Contract performance or pre-contractual preparation under Article 6(1)(b)
  • Compliance with legal obligations under Article 6(1)(c)
  • Legitimate business interests for store operation & pet product sales under Article 6(1)(f)
You may withdraw your consent anytime via email. Withdrawal shall not affect the legality of prior data processing activities.

3. Your Rights Regarding Personal Data

  1. We maintain accurate, complete and up-to-date personal records. You have the right to access, correct or delete stored personal information. You may also restrict or object to ongoing data processing at any time. You are entitled to obtain your data in a standardized structured format and request direct data transmission to a third party if technically feasible. You can file complaints with local data protection authorities.
  2. To secure privacy and data safety, we may verify your identity before providing or modifying records. We reserve the right to refuse information access/deletion requests when required or permitted by applicable laws and regulations.
  3. Please contact us by email to exercise all above rights. We will respond within a reasonable time frame and update your personal data accordingly.

4. Data Security Protection

You shall independently secure your account username, login password, and login credentials on the PetDance official site. We strongly recommend setting complex passwords, updating them regularly, and avoiding shared login details across multiple platforms.

We adopt comprehensive security protocols including dedicated secure servers. All sensitive payment and private data are transmitted through SSL encryption technology and stored in encrypted payment gateway databases. Only authorized staff with confidential access permissions can view such data. After transaction completion, credit card numbers, financial records and sensitive private information will never be saved on our servers.

5. Cookie Policy

  1. Cookies are small data files transferred to your device hard drive via browsers (with your authorization). They help recognize browser identities and record basic visitor preferences.
  2. We use Cookies to synchronize shopping cart contents of pet accessories, save browsing preferences for future visits, analyze website traffic, and optimize overall platform functions.
  3. We cooperate with third-party analytics services such as Google Analytics to evaluate user browsing behavior anonymously. Third-party partners are prohibited from misusing collected data except for business optimization of PetDance pet product sales & website improvement.
  4. Cookie-generated data (including IP address) may be stored on overseas servers as regulated; Google will not link your IP with other private database records. Legal mandatory data sharing will only be executed under official requirements.
  5. Third-party social plugins (Facebook, Twitter sharing buttons) may deploy independent Cookies. PetDance cannot access third-party Cookies, and external platforms cannot obtain our Cookie data either.
  6. You may enable browser Cookie reminders or disable all Cookies manually. Disabling Cookies may affect partial website functions, while you can still place pet accessory orders by contacting our customer service team directly.

6. Information Disclosure to External Parties

PetDance never sells, trades or transfers your personal private information to outside parties voluntarily. Trusted third-party service providers assisting us in website maintenance, payment processing, logistics delivery of pet products, customer notification and after-sales support can only access data under strict confidentiality agreements.

We may disclose user information when necessary to comply with legal requirements, enforce website rules, or protect legitimate rights, property and safety of PetDance, customers and the public.

7. Data Retention Period

We retain personal information only for periods necessary to fulfill purposes specified in this Privacy Policy. Extended retention will be implemented strictly following tax, accounting and other mandatory local legal provisions.

8. Third-Party Links

Our website may display third-party product recommendations or external links occasionally. These linked websites own independent exclusive privacy policies. PetDance assumes no liability for their content and operational standards. We commit to protecting platform integrity and welcome users to report risks of abnormal third-party links.

9. Terms and Conditions

Please review our independent Terms and Conditions page, which clarifies website usage rules, liability disclaimers and restriction clauses binding platform access and consumption behavior.

10. Policy Updates

Once we revise this Privacy Policy, updates will be published promptly on this page together with the revised effective date for public review.

11. Contact Us

For exercising data rights, policy consultation, complaints over personal data processing services, please reach out via official email: support@petdance.tech